Privacy Policy

=1. Introduction

Welcome to Wild Lillies. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and store your personal data when you use our website and services.

2. What Data Do We Collect?
We collect and process the following personal data:

• Personal identification information (name, email address, phone number, address, etc.).

• Payment details (processed securely through third-party payment providers).

• Order history and preferences.

• Customer service interactions.

• Technical data such as IP address, browser type, and device information.

3. How Do We Collect Your Data?
We collect data when you:

• Place an order on our website.

• Sign up for our newsletter or promotions.

• Contact our customer service team.

• Use or view our website via browser cookies.

4. How Will We Use Your Data?
4.1 We may share your personal information with our group companies for internal administrative purposes, including corporate strategy, compliance, auditing, research, and quality assurance.

4.2 We may share your personal data with the following third parties: (a) Website service providers for hosting and administration. (b) Email service providers for communication. (c) Delivery service providers for order fulfillment and tracking. (d) Trustpilot for independent review collection. (e) Payment processors, technical support, insurers, logistics providers, and cloud services. (f) Analytics and search engine providers to improve website performance.

4.3 Any third parties with whom we share your data are required to comply with privacy and security obligations consistent with this policy and applicable laws.

4.4 We may also disclose your personal data: (a) If we sell or buy any business or assets, where personal data may be transferred. (b) If required by law enforcement or regulatory authorities. (c) To enforce our terms of service or protect the rights and safety of Wild Lillies, its customers, or others. (d) For fraud prevention and security monitoring.

4.5 We may use anonymized and aggregated data for internal reporting and marketing purposes without personally identifying users.

4.6 We will never sell, rent, or share your personal data without your consent, except as required by law.

5. How Do We Store Your Data?
We retain your personal data only as long as necessary for the purposes outlined in this policy and to comply with legal obligations. All personal data is stored securely, and access is restricted to authorized personnel.

6. Your Rights
You have the following rights regarding your personal data: (a) Right to access: You can request a copy of your data and details on how it is used. (b) Right to rectification: You can request corrections to inaccurate or incomplete data. (c) Right to erasure: You can request deletion of your data under certain conditions. (d) Right to restrict processing: You can request limited use of your data in specific cases. (e) Right to object: You can object to the use of your data for direct marketing. (f) Right to data portability: You can request transfer of your data to another provider.

We will respond to requests within a reasonable timeframe (typically 28 days). Some exceptions may apply based on legal obligations.

7. Children
Our services are not directed at children under 16. If you believe a child has provided us with personal data, please contact us to have it removed.

8. Marketing
We may use your personal data for marketing communications with your consent. You can opt out at any time by contacting us.

9. Data Security
We take all reasonable precautions to protect your data, including encryption, secure servers, and restricted access. However, internet data transmission is not completely secure, and users are responsible for maintaining password confidentiality.

10. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

11. Changes to Our Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page and, where necessary, notified via email.

12. Contact Us
If you have any questions or complaints about our data handling, please contact us at:

Email: privacy@wildlillies.com
Address: Lekki, Nigeria

You may also contact our Data Protection Officer:

Data Protection Officer: Lola Oladipo
Email: Lola@wild-lillies.com
Address: Lekki, Lagos, Nigeria

You may also contact the data protection regulator in your country if you believe your rights have been violated.